Big news — our Contact Center is growing!

If you’re passionate about delivering exceptional member experiences and want to be part of a team that values professionalism, accuracy, and genuine friendliness, this is your moment!

In this role, you’ll be the trusted voice our members rely on — providing top-tier support, answering questions with confidence, and making every interaction efficient, warm, and truly helpful.

Hybrid Flexibility

After 6 months of in-office training, you may qualify for a hybrid schedule (3 days in office, 2 days remote!).
 To qualify, you must:

• Demonstrate the ability to work independently
• Meet performance expectations
• Maintain a reliable wired high-speed internet connection (20 Mbps+ download / 5 Mbps+ upload)

You bring the internet — we’ll provide the rest: computer, monitor, keyboard, mouse, and headset.

In this role, you’ll shine by:

• Delivering outstanding service through timely, professional, and courteous inbound call support
• Meeting performance standards in quality, attendance, and teamwork
• Owning each member interaction with empathy, accuracy, and care
• Building long-lasting member relationships by staying present, helpful, and solutions-oriented
• Protecting member information, preventing fraud, and escalating concerns appropriately
• Resolving challenges and managing expectations with confidence
• Following all Federal and State regulations, including: 
  • Bank Secrecy Act
  • Anti-Money Laundering
  • Bank Bribery Act
  • NCUA Privacy Regulations

What you bring:

• At least one year of call center or financial services experience
• Strong verbal and written communication skills
• Excellent problem-solving abilities and sound judgment
• High accuracy and attention to detail
• Ability to follow policies and procedures
• Comfort navigating multiple browsers, tabs, and systems while staying member-focused
• Bilingual skills (Spanish) strongly preferred
• Previous customer service experience
• Ability to thrive in a fast-paced, 100% phone-based environment
• Stellar attendance
• Ability to commute easily to our Downtown Fort Worth Call Center
• High school diploma or equivalent
• Availability Monday–Friday 9am–6pm, plus rotating Saturdays 9am–1pm

Compliance Statement

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.

About EECU

For more than 90 years, Fort Worth-based EECU Community Credit Union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas, with $4 billion in assets and more than 297,000 members served through 21 financial centers across North Texas.

In the true spirit of “people helping people,” EECU has been honored with:

• The Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism
• Best Bank/Credit Union, as voted by Fort Worth Star-Telegram readers
• Recognition as the 1st Blue Zones Certified credit union in Fort Worth for promoting employee well-being

EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans’ status or based on disability.

For more information on our organization and benefits, please visit:
EECU Careers — www.eecu.org/careers