Food & Beverage Chief Steward

Trail Drive Management Corp. - Dickies Arena
Job Description
Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX
Dickies Arena will be a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events and family entertainment, and will be the new home to Fort Worth Stock Show rodeo performances.
Reports to:        Executive Chef
Supervisory responsibility: Exercises general supervision over culinary full time & part time administrative and operations-based team members
Job Description :
The Chief Steward will be responsible for overseeing the dishwashing functions and team members within the F&B operations.  They will manage the inventory, ordering and storage of all F&B smallwares, in addition to maintaining the repair logs, warranty information and asset details of all large equipment.  The Chief Steward will have oversight of all on and off-site storage locations, as well as, be the keeper of all F&B repair and maintenance logs for the property.  This position is also responsible for ensuring that exceptional hospitality, food quality and sanitation standards are maintained at all times. This position is considered full time and reports to the Executive Chef.
Essential Duties (Include, but are not limited to the following):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Partner with Dickies Arena & Food and Beverage department leadership to ensure a successful arena opening and establishment of the F&B operation
  • Assist with the establishment and enforcement of Dickies Arena policies
  • Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained
  • Support the concept development and overall operating plan establishment for all food and beverage areas with specific focus on culinary elements
  • Follow and enforce policies associated with the safe service of all alcoholic beverages
  • Assist in the hiring, training, staffing and scheduling of culinary team members
  • Supervise the stewarding/ dishwashing team members within the F&B operation
  • Ensure all stewarding/ dishwashing team members have the tools necessary to complete their jobs
  • Engage with venue guests, as well as, team members to ensure exceptional hospitality is always received
  • Build and maintain strong relationships with venue staff, sponsors, clients, guests, subcontractors, etc.
  • Responsible for enforcing, executing and maintaining all safety, security and sanitation standards throughout the venue
  • Conduct routine staff meetings to discuss procedures, problems, policy changes, daily & event activity and any other department specific items
  • Oversee and support the mentorship and development of culinary supervisors and team members on a daily basis
  • Ensure that daily walkthroughs are being conducted throughout the venue with consideration to sanitation, safety, smallwares and chemical inventory levels, etc.
  • Thoroughly and accurately use all selected systems (Purchasing, Point-of-sale, Work Force Management and more)
  • Assist with ensuring achievement of all financial goals within each given department are met, i.e. Concessions, Suites, Catering & Clubs
  • Conduct and oversee the ordering and inventory management for all stewarding/ dishwashing and chemical supplies
  • Assist with the training, coaching and counseling of all stewarding/ dishwashing staff
  • Oversee the proper storage and staging of all F&B related equipment within on and off-site storage locations
  • Oversee the proper usage and transport of all F&B related equipment throughout the venue
  • Meet regularly with the F&B management team to identify repair and maintenance needs throughout the operation
  • Meet regularly with the F&B management team to ensure the proper inventory levels of all F&B smallwares and equipment
  • Assist with budgetary management of smallwares, equipment and repair and maintenance line items annually
  • Ensure the proper support is provided by the stewarding/ dishwashing team as it pertains to item movement, safety and sanitation throughout the F&B operation
  • Maintain the repair and maintenance request logs/ needs for all F&B operating areas
  • Maintain the asset tracking tools for all F&B equipment
  • Maintain the warranty information and tracking tools for all F&B equipment
  • Ensure proper temperature log completion and filing for all dishwashing equipment
  • Report any injury, accident and/or food borne illness incident (customers and/or staff) accurately and in a timely manner to the Chef
  • Direct, train, and assist with the evaluation of all stewarding/ dishwashing employees in work procedures, safety and sanitation standards
  • Engage with venue guests, as well as, team members to ensure exceptional hospitality is provided and received at all times
  • Schedule and supervise Lead Dishwashers and Dishwashers to ensure they are working effectively and efficiently, including taking breaks at correct times
  • Maintain food temperatures, food quality and appearance of prepared food
  • Coordinate and oversee the food donation program for the F&B operation
  • Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team
  • Degree or similar certification/ experience in Culinary Arts strongly preferred
  • Previous experience in high volume, complex food service operations; sports and/ or entertainment venue strongly preferred
  • Display good leadership and motivational skills
  • Demonstrate ability to complete projects in a reliable, productive and expedient manner while adhering to strict deadlines
  • Have a working understanding of all equipment related to their responsibility’s
  • Evident attention to detail
  • Have ability to keep a running inventory of all items related to the stewarding department
  • Excellent written and verbal communication skills
  • Experience with computerized work force management software strongly preferred
  • Experience with inventory and order management software strongly preferred
  • Strong grasp of business financials
  • An ability to delegate tasks and effectively manage a widely distributed team
  • Working knowledge of state and local health code requirements
  • Keyboarding skills and computer proficiency with software knowledge including MS Office
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts
  • Ability to problem solve and prioritize multiple tasks in a fast-paced, high-energy environment
  • Ability to work independently and in a team environment
  • Self-motivated with strong client and vendor relations and staff management skills; previous experience with vendor and product selection
  • Able to communicate effectively with management team, guests and team members
  • Superior internal and external customer service experience
  • Must be able to work in fluctuating temperatures
  • English reading, writing, comprehension, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Ability to use hands in using office equipment, including the computer system
  • Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
  • Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.  Ability to talk and hear to conduct phone and radio correspondence
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
  • While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.
Physical demands:
  • While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.
Work environment:
  • The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round.  Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.
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