Job Description
Recovery Resource Council is looking for a conscientious, detail-oriented, and compassionate individual who is capable of successfully managing hotline calls, screening clients to determine eligibility for the Supportive Services for Veteran Families (SSVF) Program, connecting ineligible Veterans with other local resources, and ensuring data is accurately documented for funders. SSVF serves Veterans who are currently homeless or at imminent risk of homelessness.
Equal Opportunity Employer: Recovery Resource Council complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
This is a hybrid position, requiring both remote and in-person work, involving sitting and standing for various lengths of time and frequently driving for long distances.
Application Instructions
Competencies, Knowledge, and Qualifications:
- Ability to work independently and as part of a team
- Ability to organize and prioritize work
- Ability to communicate effectively, both orally and in writing
- Strong time management skills to juggle multiple priorities and tasks
- Knowledge of community resources
- Knowledge of substance use disorders and mental health issues
- Basic computer skills, including the use of a database
- Ability to practice appropriate phone etiquette and good customer service
Skills / Requirements:
To perform this job successfully, an individual must have a high school diploma, G.E.D., or equivalent; Bachelor’s degree in human service field preferred. Experience in social services is preferred, as well as experience working with people experiencing homelessness and/or veterans. Must have reliable transportation, a current Texas driver’s license and evidence of auto liability insurance.Responsibilities:
The SSVF Intake Coordinator will learn and fully understand SSVF eligibility criteria to conduct screenings for Veterans to enter the SSVF program. The SSVF Intake Coordinator is responsible for: monitoring the SSVF hotline to ensure any calls missed are returned in a timely manner; collecting all documents needed to determine client eligibility and enrollment in an efficient manner; participating in weekly case staffing meetings with the team to certify veteran eligibility and assign them to a housing case manager for services; participating in case conferencing with case managers; and maintaining a local resources and referrals list; and linking Veterans with appropriate community supports. They must also maintain all records of communication and accurately enter data into multiple databases. The SSVF Intake Coordinator will also cultivate positive relationships with internal and external partners. They must be able to work with and interact with Veterans from a variety of ethnic, cultural, and economic backgrounds, adhering to the agency guarantee to provide everyone with “unconditional acceptance, respect, and positive regard.”Equal Opportunity Employer: Recovery Resource Council complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
This is a hybrid position, requiring both remote and in-person work, involving sitting and standing for various lengths of time and frequently driving for long distances.
Application Instructions
- Complete the application on our website: https://recoverycouncil.org/apply-now/
- You may be asked to complete the Predictive Index survey before interviewing a link will be provided
